10-Year Whole-Unit Warranty
Applies to the Marble White, Obsidian Black and Rosewood Wood-Frame Series currently sold. Before buying, confirm the exact product and service terms associated with your order.
For product selection, use, after-sales support, distribution or bulk purchases, we will take time to understand your needs and provide clear, reliable guidance.
The current pages for all three ZVVEN warming tray series state a 10-year whole-unit warranty. Formal coverage and service procedures are governed by the order, proof of purchase and the company’s official after-sales policy.
Applies to the Marble White, Obsidian Black and Rosewood Wood-Frame Series currently sold. Before buying, confirm the exact product and service terms associated with your order.
Refer to the order, invoice, warranty card and the company’s official after-sales policy for the warranty start date, covered components, exclusions, repair or replacement procedures, return shipping costs and service timelines.
Phone: 13924931145
Email: zvvenzifan@gmail.com
Address: No. 19 Gangkou Avenue, Gangkou Town, Zhongshan
Read the full warranty terms →
Every ZVVEN product has an authenticity label on the back. Scan its QR code to open the Product Information Verification Center, then enter the verification code as instructed to check your product’s information.
Scratch off the label’s coating to reveal the verification code. Scan with your phone or use the button below to open the verification page.
Open verification (opens in a new window) cx.china3-15.com · Product Information Verification Center
Look on the back of the product and follow the label instructions to scratch off the coating and reveal the verification code.
Scan the label’s QR code or select “Open verification,” then enter the code as instructed.
Review the information and check history returned by the verification center, then follow the page instructions to complete verification.
If the code is not found, there are previous checks you did not make, or the label is damaged or unreadable, keep the label and proof of purchase and contact ZVVEN support.