ZVVEN Warming Tray Ten-Year Whole-Unit Warranty Terms

1. Warranty Period

ZVVEN warming trays come with a ten-year whole-unit warranty. The period runs for ten consecutive years from the date the consumer actually receives the product. This date is established by the delivery receipt shown on the purchase platform or in the shipping record. If neither is available, the order’s confirmed-receipt date applies.

2. Proof for Warranty Claims

No paper invoice or warranty card is required. A warranty claim can be made once the following information is verified against the original purchase record:

• The original purchase order;
• The mobile phone number used to place the order or recorded in the order.

If order details cannot be retrieved normally, the consumer may provide payment records, shipping records or other valid evidence establishing the purchase and receipt date.

3. Warranty Coverage

Functional faults caused by the product’s materials, components, manufacturing or assembly are covered by the whole-unit warranty, provided the product has been used normally and operated, cleaned and stored according to its manual.

For faults confirmed by after-sales inspection to be covered, ZVVEN will repair the product or replace faulty components as appropriate. ZVVEN bears the relevant repair labor and faulty-component costs. The remedy depends on inspection results and does not affect the consumer’s other statutory rights.

4. Exclusions from Free Warranty Service

The following are not covered free of charge. ZVVEN may offer inspection or paid repair services:

• Damage caused by use, installation, cleaning or storage contrary to the manual;
• Damage from drops, impacts, crushing, liquid ingress, foreign objects or an unsuitable operating environment;
• Damage caused by an incompatible power supply, voltage or non-original accessories;
• Damage caused by dismantling, modification or repair without ZVVEN authorization;
• Damage caused by force majeure, including fire, flooding, lightning or earthquakes;
• Natural wear or cosmetic changes from normal use that do not affect the main functions;
• Failure to provide valid proof of purchase, or information that does not match the original purchase record.

5. How to Request Warranty Service

Contact the official customer support of the store where you purchased the product, or an after-sales channel published by ZVVEN. Provide the order, the phone number used for it and a description of the fault. After verifying the information, support staff will explain inspection, shipping and subsequent handling.

6. Other Terms

The ten-year warranty is an after-sales service commitment. It is not a ten-year no-reason return or exchange policy, nor a promise of free replacement with a new product under all circumstances. Matters not covered here are handled under applicable Chinese laws and regulations and the purchase platform’s lawfully published rules. These terms do not exclude or limit consumers’ statutory rights to returns, replacement, repair or compensation.

ZVVEN warming trays: ten years of whole-unit warranty from actual receipt. Contact official after-sales support with your order and the phone number used for it to request warranty service.

Applicable Products and Official After-Sales Contact

These terms apply to ZVVEN warming tray products. Related series: Marble White Series, Obsidian Black Series and Rosewood Wood-Frame Series.

Phone: 13924931145
Email: zvvenzifan@gmail.com
Address: No. 19 Gangkou Avenue, Gangkou Town, Zhongshan